---
title: "VOLVO BUS 9700 recall: Missing emergency-exit instructions"
description: Volvo Bus 9700 coaches have an emergency-exit label that lacks
  operating instructions; Prevost will replace the identification labels at no
  charge.
author: RecallWire Safety Desk
published: 2026-09-24T00:00:00.000Z
updated: 2026-09-24T00:00:00.000Z
editorial_status: reviewed
canonical_url: https://recallwire.news/articles/safety-recall-26v600000/
sources_checked: 2026-09-24T17:03:14.231Z
article_type: recall
manufacturer: VOLVO BUS
manufacturers:
  - VOLVO BUS
models:
  - "9700"
vehicles:
  - manufacturer: VOLVO BUS
    model: "9700"
    years:
      - 2025
      - 2024
      - 2023
      - 2022
      - 2021
      - 2020
      - 2019
      - 2018
      - 2017
      - 2016
      - 2015
      - 2014
      - 2013
      - 2012
      - 2011
      - 2010
      - 2009
campaigns:
  - 26V600000
campaign: 26V600000
affected: 1236
source_agency: NHTSA
---

# VOLVO BUS 9700 recall: Missing emergency-exit instructions

## Summary

Volvo Bus 9700 coaches have an emergency-exit label that lacks operating instructions; Prevost will replace the identification labels at no charge.

## At a glance

- Manufacturer: VOLVO BUS
- Vehicle: 9700
- NHTSA campaigns: 26V600000
- Potentially affected: 1,236

> Official recall facts are attributed to NHTSA. The surrounding summary and owner guidance are RecallWire editorial work. A campaign or model match does not confirm an individual vehicle’s recall or repair status; use the [official NHTSA VIN lookup](https://www.nhtsa.gov/recalls).

An emergency-exit label on affected Volvo Bus 9700 coaches does not include instructions for operating the exit. The official record says that missing information could delay use of the exit in an emergency and raise the risk of injury.

## What the official recall record says

### VOLVO BUS: 9700

The entrance-door emergency-exit label is missing the instructions needed to operate the exit. If those instructions are unavailable when needed, use of the emergency exit may be prevented or delayed, increasing the risk of injury. Prevost will replace the emergency-exit identification labels free of charge.

**Official record**

- **NHTSA recall ID:** 26V600000
- **Vehicles listed:** VOLVO BUS 9700 (2025, 2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2016, 2015, 2014, 2013, 2012, 2011, 2010, 2009)
- **Potentially affected:** 1,236
- **Components:** EQUIPMENT:OTHER:LABELS
- **Report received:** September 18, 2026
- **Owner notification:** Not provided in the source record
- **Defect:** Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
- **Safety consequence:** The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury.
- **Remedy:** Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.

## What owners should do next

Check the official recall information for your vehicle and contact Prevost or an authorized dealer to arrange the stated label replacement.

A headline cannot confirm whether a particular vehicle is affected. Use the [official NHTSA recall lookup](https://www.nhtsa.gov/recalls) with the vehicle identification number and contact the manufacturer or an authorized dealer for vehicle-specific guidance.

## Sources

- National Highway Traffic Safety Administration. Safety Recall Report: Campaign 26V600000. Report received 2026-09-18.

---

Source: RecallWire
Canonical URL: https://recallwire.news/articles/safety-recall-26v600000/